Why do your customer service reps tell us it's better to place our own orders online? Do they not want to talk to us?
Of course not! We have a small customer service group so it helps us to keep costs down which equals savings to you, the customer. We encourage our customers to place your order online or submit your questions and customer service assisted orders via email as it allows our customer service representatives to move and place orders quicker. Additionally, when you place your order online, it allows you to review your ordering history and shopping basket so to keep track of your orders
How soon will my order ship?
Place your order online by 2 pm EST at the very latest and it will ship same day. Otherwise your order will ship the next business day. Takes max of about 5-7 business days to receive your order if in stock.
I noticed you don't have an icon or any indication if an item is in stock. How do we know?
From time to time, our stock is diminished and an item you order may be on back order. If that is the case, our customer service department will notify you via email with an expected delivery date. You have the option to cancel the item, wait for the item to come in and ship with other ordered items, or to ship what we have and ship the backordered item when it comes in. All of this is at no additional cost to you the customer.