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Why are your prices so low?
Because your prices are so much lower, I can't help but think the quality is cheaper, is it?
Why do your customer service reps tell us it's better to place our own orders online? Do they not want to talk to us?
Can I get a catalog mailed to me?
How soon will my order ship?
I noticed you don't have an icon or any indication if an item is in stock. How do we know?


Why are your prices so low?
We have very little overhead which equals great savings to you the customer.

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Because your prices are so much lower, I can't help but think the quality is cheaper, is it?
Absolutely not! All of our products are of high quality. We want to make them affordable to you so we have Low overhead = low prices to you.

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Why do your customer service reps tell us it's better to place our own orders online? Do they not want to talk to us?
Of course not! We have a small customer service group so it helps us to keep costs down which equals savings to you, the customer. We encourage our customers to place your order online or submit your questions and customer service assisted orders via email as it allows our customer service representatives to move and place orders quicker. Additionally, when you place your order online, it allows you to review your ordering history and shopping basket so to keep track of your orders

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Can I get a catalog mailed to me?
Unfortunately we do not have one available. We are internet only but this is why we can offer our exceptional quality products at such low prices.

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How soon will my order ship?
Place your order online by 2 pm EST at the very latest and it will ship same day. Otherwise your order will ship the next business day. Takes max of about 5-7 business days to receive your order if in stock.

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I noticed you don't have an icon or any indication if an item is in stock. How do we know?
From time to time, our stock is diminished and an item you order may be on back order. If that is the case, our customer service department will notify you via email with an expected delivery date. You have the option to cancel the item, wait for the item to come in and ship with other ordered items, or to ship what we have and ship the backordered item when it comes in. All of this is at no additional cost to you the customer.

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Last Updated: 17 May 2011 04:06:30 PDT home  |  about  |  terms  |  contact
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